Refund Policy
OK, we know it’s tedious, but the following terms define our hosting platform, service and infrastructure.
It’s all-important to know, so when you have a spare few moments ensure you have read and understood the terms of service in full.
By signing up, or registering to us our services you are binding to agree to the terms outlined in this page.
Refund Policy
- You can cancel your hosting plan within the first 30 days for a full refund.
- Service termination requests must be posted through your User Area.
- If you cancel within 30 days you receive a full refund on your hosting service only. The money-back guarantee does not apply to most add-on products, such as domains, given the unique nature of their costs.
- If you cancel within 30 days and your plan includes a free domain, ServerCraze will deduct a non-refundable domain fee from your refund. This not only covers our costs, but ensures that you won’t lose your domain name. You may transfer it to another registrar or simply point it elsewhere at your convenience. Please note newly registered domains cannot be transferred to another registrar during the first 60 days of the registration period. You retain ownership of your domain until the end of its registration period unless you renew it.
- Reseller packages are only covered if the complete Reseller package is cancelled. The guarantee does not apply to termination of individual accounts in a Reseller package.
Non Refund Policy
- ServerCraze has NO REFUND POLICY if we found fraudulent activity in your account like Hacking, Spam, or using stolen card etc we disable your account with out notification and no refund will be entertained. Read Terms of Use before order
- Cloud and Dedicated Hosting Services, Dedicated Server, VPS/VDS, Paid Support or Third Party Services are not covered by the money back guarantee once deliver the services.
- Renewal orders are not covered refund policy.
- ServerCraze does not offer any refunds for cancellations that occur after 30 days.
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