Best Practice and Essential Reading

Security

It is imperative to keep your accounts safe, including your clients.

 

Use strong and secure passwords

In regards to passwords, we recommend you set strong passwords for all logins, using upper and lower case characters, numbers and special characters like ‘@’. Making passwords fairly long is a good way to secure them. If needed, you can use password manager solutions like LastPass – which is kind of like a secure wallet for all passwords and allows generation of strong passwords. Try to avoid using the same passwords for multiple logins.

 

Essential Reading

Like any business, your clients will want to ask you questions, and you will need to be able to support them.

We strongly recommend that you make yourself familiar with the following documentation:

cPanel / WHM Documentation & Video Guides

WHMCS Documentation

In combination WHM, WHMCS & cPanel offer a brilliant, informative reseller hosting solution.  But, be aware that each of them is a complex and fully featured product.

It is worth investing some time now in order to become familiar with all the elements of each product to ensure you can give the best service to your clients moving forward.

 

Setup Support

Your reseller hosting service from ServerCraze provides you with all the tools and resources you need to get up and running quickly.

Please ensure you read our reseller guides and take some time to learn about the business you are creating.

If you need help with the initial setup steps, we would encourage you to first check the relevant documentation; often this will provide a solution.

If you are still stuck, a quick search of our Knowledgebase will usually lead to a solution.

 

 

If none of that helps, please feel free to log a support ticket.

Ticket support does not extend to providing support for your client’s issues.  However, your first stop in this instance should be our Knowledgebase, where we cover a wide range of support concerns.

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